FREQUENTLY ASKED QUESTIONS

LOCATION

What is the nearest Airport to Grecotel Riviera Olympia Resort?
“Araxos Airport Patras” (GPA) is the nearest airport to Loutra Killinis where Grecotel Riviera Olympia Resort is located.
“Kalamata International Airport’’ ( KLX) is the nearest International based flights Airport to our Resort.

How far from Airports is the hotel located?
- To Araxos Airport: 50km (approx. 45 minutes)
- To Kalamata International Airport: 154km (approx. 2 hours)
- To Athens International Airport: 323km (approx. 3h 30 minutes)
- To Zakynthos Island International Airport: Ferries Lines or Private Boats. (Depend on the Transfer Option)

What are my transfer options from the airport to the hotel?
Guests staying at Grecotel Riviera Olympia Resort can book a variety of luxury private transfers. Applicable charges may apply according to their reservation.   

What is the weather like in Loutra Killinis-Western Peloponnese?
Please be advised that the climate of Western Peloponnese is Mediterranean, with mild, rainy winters and hot, sunny summers. The daily average temperature ranges from 9.5 °C (49 °F) in January to 25 °C (77 °F) in August.
From mid-March to May, the climate is mild and the rains are gradually become rarer.
From June to August, it almost never rains and the maximum temperature can reach 35/36 °C (95/97 °F), especially in July and August. Luckily, sea breezes blow, providing relief, at least when the heat is not excessive, and in any case, you can cool yourself in the sea.
In September and October, there may still be some rainy days. Even when it rains, it is very unlikely to rain for days to an end but during the day or night leaving plenty of time to engage in indoor and outdoor activities in the resort or around the region.

What are the parking options at the hotel?
There is a parking area in the hotel premises as well as a valet service.

What Time Zone is followed in Loutra Killinis, Western Peloponnese?
Greece Time is +2 GMT.

BOOKING & PAYMENT

Will I get the same benefits as mentioned on the website offers, if I book directly with the resort?
You will get the same offers, benefits as well as inclusions as what is mentioned on the website if you prefer to book directly with resort. To contact the resort directly, please send an email to: [email protected] or call: +30 26230 64400.

What is the payment and cancellation policy of the resort?
Pre-payment is required in order to guarantee reservations. How far ahead the payment is required and how far ahead you can cancel the reservation free of charge will depend on your stay dates and the offer under which you have booked.

How do I pay for my reservation?
Once your reservation is complete, the reservations team will send you a secure online payment link though which you can settle the payment via your credit card. Alternatively, we do accept bank transfers as well.

What are the payment methods while on the region?
Credit card/Debit Card payment as well as Cash payments are accepted on the island. As for credit cards VISA, American Express, MasterCard, Union Pay, Discover, JCB and Diners club are accepted. For Cash payments, Euros (up to 500€ are accepted)

TRANSPORTATION

What is the standard mode of Airports transfers to Grecotel Riviera Olympia Resort?
Luxury private Transfers for Arrival & Departure are organized from and to Any International Airport for all guests. 

What types of vehicles are used for the airport transfers?
Our Luxury Transfers are private or semi-private according to the reservation terms. 
Vehicles we cooperate with are upon request:
Simple Taxis, Luxury Mini Vans, Private Speed Boats & Helicopters.

Is it possible to arrange private Sea Transfer?
It is indeed possible to arrange either Sea transfer to Grecotel ORR in combination with a taxi or a minivan to the designated meeting point from Zakynthos Airport to the resort. The trip to Killini Port will take approximately 30 minutes.

How can Loutra Killinis, Western Peloponnese be reached?
•    Shuttle Service is available with extra charge (complimentary shuttle service is available based on reservation offer).
•    Luxury Sea Transportation are available with extra charge.
•    Taxi order is available 24/7 at the reception (waiting time from 10 - 15 minutes).
•    With a rental car/motorbike.
•    E-bikes available at the hotel.

DINING AND MEAL PLANS

Are all the restaurants operational?
Depending on seasonality the operation schedules of the restaurants may vary.

What is included in the Dine Club Half Board meal plan?
An exciting half board dining concept with many options and extra advantages, including credit in selected restaurants in Grecotel Mandola Rosa, two free à la carte dinners per week and free dining for kids. 
The Dine Club Half Board meal plan
BREAKFAST
A stunning variety of choices, ranging from the lavishness of American-style buffet to the elegance of exclusive à la carte options with local delicacies.

LUNCH (in place of dinner)
A la carte set menu at Sea dunes restaurant & a 20€ credit allowance per adult & 10€ per child at Sea dunes menu (reservation required)

DINNER
buffet-no extra charge at Sunset Restaurant 
or
Choice of participating à la carte restaurants
with credit allowance of 20€ per adult & 10€ per child, reservation required.
+ Free two à la carte dinners
at a restaurant of guests’ preference (twice for every 7 nights stay, dedicated menu, reservation required).

KIDS GO FREE
Αn ALL IN-Dining experience for children as part of the Dine Club programme.

What is included in the Lux Me meal plan?
An exciting all-inclusive dining concept with many options and extra advantages, including credit in selected restaurants in Grecotel ROR, four free à la carte dinners per week and free dining for kids.
The Lux Me meal plan
BREAKFAST
A stunning variety of choices, ranging from the lavishness of American-style buffet to the elegance of exclusive à la carte options with local delicacies.

LUNCH 
A stunning variety of choices, ranging from the lavishness of buffet at the Seasons Restaurant.
or
Choice of participating Taverna à la carte restaurant.

DINNER
A stunning variety of choices, ranging from the lavishness of buffet at the Seasons Restaurant.
or
Choice of participating à la carte restaurants

UNLIMITED DRINKS
A remarkable range of premium brands, wines, cocktails & healthy juices served at 3 bars.

SNACKING & LIGHT FARE
Snacks and ice bars and not-to-tell Grecotel’s little luxuries.

KIDS GO FREE
Αn ALL IN-Dining experience for children as part of the Lux all in programme.

What are the meal options for Children?
Children below 12 years can dine for free at the Tasty Corner Lunch from 12:30-14:30
All Restaurants have available Kids Menus. Children aged over 12 years old are considered as adults.

Do you have Baby food meal plan?
0-1 toddlers will have arranged their baby food as you wish. Please contact the Restaurant Manager or Guest services department to order in advance. Our staff is happy to lend a hand with warming baby bottles or baby food. 

Do we need to book the restaurants in advance?
It is recommended to book restaurants a week prior to the arrival date in order to ensure the availability.

Can we book restaurants prior to arrival?
If your stay is in Grecotel Riviera Olympia Resort, you can book the restaurants within 10-15 days prior your arrival either through our Grecotel App or by contacting our Guests Services Team via email or our WhatsApp Concierge, which will be found through our Grecotel App.

Is there any dress code for the Restaurants?
We follow a resort-casual dress code during dinner time at all our restaurants. 
Swimwear and flip-flops are discouraged at all our restaurants.

Can we arrange a Private Dinner?
We can arrange Private Dinners on different picturesque locations and with beautiful set ups by the coast.

ACCOMMODATION

What are the Check-In and Check-out Hours?
Check-out: 11 AM
Check-in: 3 PM

What should I have with me upon the check in?
Your ID card or Passport and the credit card you have used to book your reservation.

Is it possible to enter my room prior to check-in?
If the room is unoccupied, the hotel may approve earlier entrance. However, if you are planning to arrive early in the morning and you want to ensure that the room is ready, we suggest that you book an additional overnight prior to your arrival.

May I use the Hotel’s Facilities before my check-in or after my check-out?
All the Hotel’s Facilities are available to Grecotel Riviera Olympia Resort guests to be used by the time you arrive in the hotel.

If I arrive before my check-in time, can I drop my bag somewhere?
Grecotel ORR provides you a luggage area, where you can safely store your luggage and personal belongings.

Is it possible to have a confirmed late check out?
A day before your departure a late check out may be confirmed at the reception. There are different options with applicable charges to choose according to the availability the resort shall have. However, if you are planning to depart rather late and you want to ensure that the room would be possible to be kept, we suggest that you book in advance an overnight with your reservation.

What is the environmental tax am I obligated to pay it?
An environmental fee, defined as Climate Crisis Resilience Fee, of €10,00 per room per night is applicable by law, payable by the guest directly at the hotel upon check out.

Can we have twin beds in the various categories of Guestrooms?
There is limited availability of twin beds in the property, kindly inform us about your wish prior your arrival.

Is there a coffee or tea in the room?
All rooms are occupied with Tea & Coffee Facilities.
Nespresso coffee machine and pods (2 pods complimentary daily, daily replenishment instant coffee and tea) are available in specific room categories of the resort.

How much do you charge for an extra child in a Villa?
Should the villa occupancy allow to accommodate the children in the villa, children who are 12 years old and below will be able to stay on complimentary basis.

What is the size of the extra bed?
All our extra beds are 78 inches (200 cm) in length and 35 inches (90 cm) in width and can accommodate an extra person should the room occupancy allows to be accommodated.

Is it possible to arrange 2 x Villas next to each other?
If the booking is made in advance, we can certainly arrange two or more villas next to each to other or the closest as possible according to the type and availability.

Can you confirm a certain room number or location?
A request can be made once the reservation is confirmed. We shall do our utmost to accommodate the request as per availability.

Which Villas are the most private?
While all of our villas offer a decent degree of privacy. Estate options offer the highest degree of privacy as these villas are located on exclusive spots. 

Do we have a dedicated butler if we book a certain room type?
Yes, you will we have a dedicated Essentialist (butler) if you have booked the Royal Pavilion, Royal Pavilion on the Beach, 5 Bedroom Grand Beach Villa, Grand Sunset Residence, Villa Nostalgia, Sunset Residence, Presidential Beach Residence, Villa Apollonia, depend on your stay dates and the offer under which you have booked.

How often are the bed sheets and towels changed?
Implementing measures of natural resources management with the aim of improving the local environment. However, in case you want them to be changed daily, you may place the designated label in the room.

Does the hotel provide Iron & Ironing board in the room?
Ironing and Laundry Services are available with an extra charge.

Is there a safety deposit box in the room?
All room types offer a safety deposit box.

What plug adapter do I need to bring with?
The power plugs and sockets in the hotel are of type C. Type C consists of two round parallel pins while the wall plug has two holes where it is connected, the standard voltage is 220 V.

Is there an exchange office at the reception desk?
No, hotel doesn’t provide with currency exchange.

Is there an ATM machine in the hotel premises?
No, there is an ATM machine located 1,5 km away of the hotel’s entrance.

Is the hotel accessible to Mobility Impaired Guests?
Not all departments are accessible to guests in wheelchairs. However, there are ramp sections beside most of the steps in the hotel.

Are pets allowed in the hotel?
Small dogs up to 8kg are permitted in certain villas & rooms with their own private garden. The resort has to be contacted in advance. View Pets Policy>

WELLNESS

Do we have to book the spa in advance?
It is recommended to book Elixir Beauty Spa treatments a week in advance in order to guarantee the preferred timing.

Do you have Male Therapists?
We do have Male therapists at Elixir Beauty Spa.

Do you have a salon at the SPA?
We do have a salon at the Elixir Beauty Spa.

Do you have a Sauna, do I have to book?
We do have 1 sauna room in our Elixir Spa reservation prior is required. 

Do you have a Gym?
We have a very well-equipped indoor & outdoor gym.

Do you have a medical facility on the region?
We have a public hospital (33 km), private clinics (75 km), and a 24/7 on-call resort doctor within our premises, available for an extra charge.

KIDS CLUB

Do you have a kid’s club?
We have a very well-equipped Children’s creative and educational facility called Grecoland.

What age is allowed in the kid’s club?
Children between ages of 04 – 12 years old will have complimentary access to the Grecoland kids club. Children who are 3-years old and below will also have access to the Grecoland kids club with the presence of a parent or a guardian. Alternatively, babysitting service can be booked for children who are 3-years old and below.

Is it possible to book babysitting service?
Babysitting service can be booked with the below prices and terms and conditions.
Prices;
Normal hours (8am – Midnight): € 18 per hour
Extended hours (Midnight – 2:00am): € 21 per hour
•    Guests are required to book baby-sitting services 24-hours in advance, and they may do so via the Guest Services Team.
•    All bookings are for a minimum of 1 hour and follow with 1-hour increments. For example, if the babysitting lasts for 1.30hrs the guest will be charged for 2 hrs.
•    If baby-sitting services are required for more than 3 hours, the babysitter can avail one meal from in-villa dining which will be charged to the guest.
•    For children below the age of 2, we allow one babysitter per child and for children above the age of 2 years, 2 children per babysitter at a time.
•    Each babysitter is assigned to a single room/villa.
•    Rates and taxes are subject to change without prior notice.
•    The babysitter is chosen on best availability. We are not able to guarantee any specific requests such as gender, language or a specific Teammate. Teammates from Grecoland are available for babysitting duties outside of operational hours.

ACTIVITIES
 
Is the aqua park entry free of charge?
Yes, all activities at aqua park are free of charge.

Is it possible to use aqua park facilities without room reservation?
No, the aqua park is only for hotel guests.

What Types of Water Sports Activities do you have?
We do have both non-motorized as well as motorized Water Sports activities. 
With Watersports, you can learn water-skiing and wakeboard, SUP, pedaloes or space buggies, have fun on the coast with banana, flying board, rings, or go extreme with parasailing.

Are there good diving spots near Grecotel Riviera Olympia Resort?
In Grecotel Riviera Olympia Resort we cooperate with a Scuba Diving center near the resort. Our external partners at Zakynthos Island Diving center will arrange dives according to your level of experience to learn the secrets of the depths of the Ionian Sea.

Do you do Excursion boat trips?
We offer various types of boat trips and a wide selection of boats, from self-driven to yachts, to enjoy the sea breezes of Zakynthos and Kefalonia and the emerald waters of the Ionian Sea. Our trips include cruises, snorkeling excursions, and fishing experiences. Our Concierge Team is ready to provide you with plenty of information to help plan the trip of your dreams.

Do we have to pre-book Watersports, Scuba Diving and Excursions?
We recommend to book Excursions a week prior to the arrival date to ensure availability. Soon after your arrival will also be possible to explore options and suggestions with our concierge team. For Scuba diving, your in-person presence is required during the booking process, hence, this can be done upon arrival. As for the watersports no pre-booking is required.
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